SRD Grant and Your Special COVID-19

OR SRD Grant – Application Process

STEP

CHOOSE AN APPLICATION CHANNEL

Apply via one of these channels:

WhatsApp: Send a message to 082 046 8553

SRD Website: https://srd.sassa.gov.za

SASSA Chatbot: www.sassa.gov.za

APPLICATION VIA WHATSAPP

Send WhatsApp message to

082 046 8553

Applicant will provide personal details as prompted by the chat

Applicant will receive a Reference number, an OTP number and website link to click on

Applicant must click on the link; insert the OTP number and click verify

Applicant provide surname and ID number

Applicant confirm details as per details provided on the chatContinue to Step 2: AGREE TO TERMS AND CONDITIONS

APPLICATION VIA SRD WEBSITE

Open Internet browser

Search for: https://srd.sassa.gov.za

Applicant capture ID number and mobile then click send sms button

Applicant will receive a 6 digit OTP

number

Applicant must insert the OTP number and click verify pinContinue to Step 2: AGREE TO TERMS AND CONDITIONS

More Information on SASSA

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Sassa r350 grant Application

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APPLICATION VIA SASSA CHATBOT

Open Internet browser

Search for: www.sassa.gov.za

On the website; applicant will click on SRD R350 Grant assistance chatbox

Applicant provide ID number and Mobile number

Through the chat, the applicant will choose I want to apply for SRD R350 grant

The chatbot will provide a link to the SRD Website

The Applicant will follow the SRD Website Steps

Continue to Step 2: AGREE TO TERMS AND CONDITIONS

STEP

AGREE TO TERMS AND CONDITIONS SRD Grant

Read Declaration and Consent Document

Agree to the content of the Declaration and Consent Document

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Read and understand the You and Your Special COVID-19

SRD Grant document

Agree to understanding the contents of the You and Your Special

COVID-19

SRD Grant document

APPLICATION VIA SASSA CHATBOT

Open Internet browser

Search for: www.sassa.gov.za

On the website; applicant will click on SRD R350 Grant assistance chatbox

Applicant provide ID number and Mobile number

Through the chat, the applicant will choose I want to apply for SRD R350 grant

The chatbot will provide a link to the SRD Website

The Applicant will follow the SRD Website Steps

Continue to Step 2: AGREE TO TERMS AND CONDITIONS

STEP

AGREE TO TERMS AND CONDITIONS

Read Declaration and Consent Document

Agree to the content of the Declaration and Consent Document

Read and understand the You and Your Special COVID-19

SRD Grant document

Agree to understanding the contents of the You and Your Special

COVID-19

SRD Grant document

PROVIDE PERSONAL DETAILS

Provide ID Number, Name, Surname as it is printed on the ID Document/ Card Provide other personal Details e.g. address, gender, etc

SUBMIT BANKING DETAILS/ CHOOSE PAYMENT OPTION

NEW APPLICANT

Clients with Personal Bank Account

Choose Bank Name
Provide Account number
Provide Branch Name
Provide Account Type
Agree to Terms and Conditions
Submit Banking Details

Clients without Personal Bank accounts

Choose Payment option- Cash Send
Agree to Terms and Conditions
Submit Banking Details

EXISTING CLIENT

Confirm Existing Personal Banking Details

Agree to Terms and Conditions
Click Submit

Clients with Cash send Option who wish to add bank details

Choose Bank Name
Provide Account number
Provide Branch Name
Provide Account Type
Agree to Terms and Conditions

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Submit Banking Details

RECEIVE A SMS ON YOUR MOBILE NUMBER

Message Sample:

Application ID: 123456, 88…081. SASSA confirms successful update of banking details for BANK NAME. Your SRD R350 Grant application is now active.

NB: It is important to provide SASSA with a mobile number where we will be able to reach you to send SMS, if you are declined or with regard to your banking details.

You and Your Special COVID-19

OR SRD Grant – Post application process

STEP

SASSA VERIFICATION AND VALIDATION PROCESS

ID Number, name and surname provided by the client is verified with the Department of Home Affairs data

ID Number is matched against approved databases such as UIF, SARS, NSFAS etc.

Fraud Risk Scoring is done with Fraud prevention partners- The Client ID number and Mobile number is checked against the approved databases

Application is Approved or Declined with reason

VIEWING APPLICATION STATUS

Application status can be viewed on the following Channels:

Visit SRD Website:

https://srd.sassa.gov.za

Under Application Status tab:

click here to check status

WhatsApp: send message to 082 046 8553

Toll Free Call Centre: Contact- 0800 60 10 11

RECONSIDERATION

If Client’s application is declined, the client has the right to request reconsideration within 30 days of receiving the declined reason.

Client must request reconsideration for each month that the application is declined

Application for reconsideration

Visit SRD Website: https://srd.sassa.gov.za
- Under Application for Reconsideration tab:

click here to apply for reconsideration

If client struggles, Please contact
- SASSA Toll Free Call centre on:

0800 60 10 11 to request reconsideration

STEP

SRD GRANT CANCELLATION

Visit SRD Website: https://srd.sassa.gov.za

Under Cancel my Application tab: click here to cancel online
Provide ID number and mobile number, then click send pin
Client will receive a sms with 6 digit OTP number
Applicant must insert the OTP number and click verify pin
Click cancel my grant
A message will pop up to ask if applicant is sure about the cancellation of the grant

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Click YES to continue with the cancellation; Click NO to Discard

SRD GRANT REINSTATEMENT

Visit SRD Website: https://srd.sassa.gov.za

Under Cancel my Application tab: reinstate my cancelled grant application
Provide ID number and mobile number, then click send pin
Client will receive a sms with 6 digit OTP number
Applicant must insert the OTP number and click verify pin

ü Agree to terms and Conditions

Click reinstate my grant
A message will pop up to ask if applicant is sure about the reinstatement of the grant
Click YES to continue with the reintatement; Click NO to Discard